The Penn Warranty Corporation

Where can I have my vehicle repaired?
You may have your vehicle repaired at the nearest qualified repair center. You are responsible to make sure that the repair center calls us at (800) 356-9441 during normal business hours, 9AM to 5PM Eastern Time, Monday through Friday to open a claim prior to repairing your vehicle.

What is a "qualified" repair center?
Penn Warranty has no requirement that you take your vehicle to any specific repair shop. The determination of whether or not a repair shop is "qualified" is ultimately the vehicle owner's responsibility. That determination must be made on a number of factors, including the type of vehicle you own and the type of repair that is needed.

You may take your vehicle anywhere that you feel is competent to do the repair needed. As a matter of policy, we consider any repair shop you chose "qualified", unless they prove otherwise.

How long has Penn Warranty been in business?
With over 18 years of experience, The Penn Warranty Corporation is one of the oldest and most respected providers of service contracts in the country.

What are your hours of operation, phone numbers, mailing address and email addresses?
Click HERE for Penn Warranty contact information.

What is the claims procedure?
Click HERE for claims procedure information.

How long does reimbursement take?
Reimbursement checks are processed normally within 48 hours of our receipt of required and completed paperwork.

How much coverage is afforded under my service contract?
All of our service contracts cover you for up to the retail price of your vehicle.

I've been given an authorization number for a repair. How long will it be valid?
Authorization numbers are valid for 180 days. Please submit your paperwork promptly.

I've lost my contract, ID card or ID number. What should I do?
Call Customer Service at (800) 356-9441 and a representative will be happy to assist you.

How long after my vehicle purchase date can I purchase an extended warranty contract?
During the 30 days following the purchase date of your vehicle you may purchase Penn Warranty extended coverage. After 30 days, and until 90 days after the purchase date, an inspection is required before coverage can be granted.

I have just purchased one of your service contracts. How and when will I know if my contract has been accepted?
If you do not receive acceptance notification within 7 days of purchasing your contract, please contact Customer Service at (800) 356-9441.

How can I change information on my service contract (I've just moved, married, divorced,etc.)?
Please call Customer Service at (800) 356-9441.

What are the eligibility requirements for a service contract?
Vehicles which have a purchase price of at least $1,500 and mileage under 150,000 miles with the exception of Genesis contracts which have a mileage limit of 125,000 miles (unless given previous authorization).

The following vehicle types are not eligible for coverage :

Alfa Romeo, Range Rover, Land Rover, Sterling, Lancia, Ferrari, Porsche, Rolls Royce, Dodge Viper, M-Series BMW, Mustang Cobra, Kit Cars, Any Altered Vehicle, Dual rear Wheel Vehicles, Trucks over 1 ton, Special Interest/Collectibles, or Hybrid/Alternative Fuel Vehicles.