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Frequently Asked Questions Continued

Where can I purchase a Penn Warranty Service Contract?
If you are interested in purchasing a service contract, please call Customer Service at (800) 356-9441.

How do I renew my contract.
Please call Customer Service at (800) 346-9441.

Will my coverage be different after renewal?
No.

What is a "per occurrence charge"?
It is your deductible, which is $100.

What types of parts do you use for repairs?
Depending on availability and cost, new, remanufactured, aftermarket, or, in some instances, used components may be authorized for your repair.

 

What is your car rental policy?
Twenty five dollars per eight hours of authorized flat rate time to repair or replace a covered component with a maximum of two hundred and fifty dollars.

What is a "flat rate time"?
Flat rate time is a published amount of time to accomplish a specific repair.

 

What components are covered?
All of the components listed below are covered under the contracts described on this website:

ENGINE - Cylinder block, cylinder heads, and all internal parts. Manifolds, valve train and covers, and flywheel. Camshaft and timing drive components. Oil pump and oil pan. Cylinder head and intake manifold gaskets are covered for coolant leaks only.
TRANSMISSION - Case and all internal parts. Torque converter and converter housing.
DIFFERENTIAL - Front or rear differential housing and all internal parts. Drive shaft and universal joints. Front axle joints are covered only on four wheel drive vehicles. Transfer case on four wheel drive vehicles and all internal parts.
COOLING SYSTEM - Fan and fan clutch. Electric radiator fan motor, water pump.
STEERING - Steering gear, rack and pinion assembly, and all internal parts. Power steering cooler and lines.
SUSPENSION - Springs, control arms, and ball joints.
BRAKES - All brake components, including all components of the anti-lock brake system, except linings, pads, rotors, and drums.
ELECTRICAL - Alternator, voltage regulator, windshield wiper motor and starter motor.
RENTAL CAR - Twenty five dollars per eight hours of authorized flat rate time to repair or replace a covered component with a maximum of two hundred and fifty dollars.
TOWING - If your vehicle must be towed because a covered component has failed, towing to the nearest qualified repair center is covered up to a maximum of fifty dollars.
LABOR - Labor charges are based on industry accepted flat rates to repair or replace a covered component.

In addition, the Genesis and Platinum Service Contracts cover:

AIR CONDITIONING - Compressor, compressor clutch, clutch coil, evaporator and condenser on vehicles with factory installed air conditioning originally equipped with R134a.

The Platinum Service Contract covers additional electrical systems including :

Power window motors, power seat motors, and power door lock actuators.
The Platinum Service Contract also covers front constant velocity joints on front wheel drive vehicles.

Do I need to cancel my contract in writing?
Yes, please contact Customer Service.

My contract has expired. Can I get a new one?
There is no provision for reinstating a lapsed contract.

I am a Penn Warranty dealership. How can I contact my representative?
By calling Penn Warranty at (800) 356-9441 or Secured Capital Management at (800) 292-2750, or click HERE to send an email.

As a Penn Warranty authorized dealer, can I cover an over-mileage vehicle?
Penn Warranty has specified coverable mileage up to 150,000 miles with the exception of Genesis service contracts which have a mileage limit of 125,000 miles (unless given previous authorization). Please call Penn Warranty Customer Service at (800) 356-9441 or Secured Capital Management Customer Service at (800) 292-2750.

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