How long has Penn Warranty been in business?
With over 18 years of experience, The Penn Warranty Corporation is one of the oldest and most respected providers of service contracts in the country.

What are your hours of operation, phone numbers, mailing address and email addresses?
You can reach Customer Service Monday through Friday
from 9AM to 5PM Eastern Time by calling :

The Penn Warranty Corporation
(800) 356-9441
FAX : (570) 270-3365

Secured Capital Management
(800) 292-2750
FAX : (570) 270-3238

MAILING ADDRESS:
The Penn Warranty Corporation
Hanover Industrial Estates
1081 Hanover Street
Wilkes Barre, Pennsylvania 18706-2028

What are the eligibility requirements for a service contract?
Vehicles which have a purchase price of at least $1,500 and mileage under 150,000 miles with the exception of Genesis contracts which have a mileage limit of 125,000 miles (unless given previous authorization).

The following vehicle types are not eligible for coverage :

Alfa Romeo, Range Rover, Land Rover, Sterling, Lancia, Ferrari, Porsche, Rolls Royce, Dodge Viper, M-Series BMW, Mustang Cobra, Kit Cars, Any Altered Vehicle, Dual rear Wheel Vehicles, Trucks over 1 ton, Special Interest/Collectibles, or Hybrid/Alternative Fuel Vehicles.

Where can I have my vehicle repaired?
You may have your vehicle repaired at the nearest qualified repair center. You are responsible to make sure that the repair center calls us at (800) 356-9441 during normal business hours, 9AM to 5PM Eastern Time, Monday through Friday to open a claim prior to repairing your vehicle.

What is a "qualified" repair center?
Penn Warranty has no requirement that you take your vehicle to any specific repair shop. The determination of whether or not a repair shop is "qualified" is ultimately the vehicle owner's responsibility. That determination must be made on a number of factors, including the type of vehicle you own and the type of repair that is needed.

You may take your vehicle anywhere that you feel is competent to do the repair needed. As a matter of policy, we consider any repair shop you chose "qualified", unless they prove otherwise.

Are service contracts taxable?
In some states service contracts are taxable. Customer Service can give you more information.

I've lost my contract, ID card or ID number. What should I do?
Call Customer Service at (800) 356-9441 and a representative will be happy to assist you.

How long after my vehicle purchase date can I purchase an extended warranty contract?
During the 30 days following the purchase date of your vehicle you may purchase Penn Warranty extended coverage. After 30 days, and until 90 days after the purchase date, an inspection is required before coverage can be granted.

I have just purchased one of your service contracts. How and when will I know if my contract has been accepted?
If you do not receive acceptance notification within 7 days of purchasing your contract, please contact Customer Service at (800) 356-9441.

How can I change information on my service contract (I've just moved, married, divorced,etc.)?
Please call Customer Service at (800) 356-9441.

What happens if I need an emergency repair on weekends or holidays?
Emergency repairs done outside of working hours may be submitted to Customer Service with a letter of explanation for payment consideration.

Where can I purchase a Penn Warranty Service Contract?
If you are interested in purchasing a service contract, please call Customer Service at (800) 356-9441.

How do I renew my contract.
Please call Customer Service at (800) 346-9441.

Will my coverage be different after renewal?
No.

What is a "per occurrence charge"?
It is your deductible, which is $100.

What types of parts do you use for repairs?
Depending on availability and cost, new, remanufactured, aftermarket, or, in some instances, used components may be authorized for your repair.

What is your car rental policy?
Twenty five dollars per eight hours of authorized flat rate time to repair or replace a covered component with a maximum of two hundred and fifty dollars.

What is a "flat rate time"?
Flat rate time is a published amount of time to accomplish a specific repair.

What components are covered?

All of the components listed below are covered under the contracts described on this website:

ENGINE - Cylinder block, cylinder heads, and all internal parts. Manifolds, valve train and covers, and flywheel. Camshaft and timing drive components. Oil pump and oil pan. Cylinder head and intake manifold gaskets are covered for coolant leaks only.
TRANSMISSION - Case and all internal parts. Torque converter and converter housing.
DIFFERENTIAL - Front or rear differential housing and all internal parts. Drive shaft and universal joints. Front axle joints are covered only on four wheel drive vehicles. Transfer case on four wheel drive vehicles and all internal parts.
COOLING SYSTEM - Fan and fan clutch. Electric radiator fan motor, water pump.
STEERING - Steering gear, rack and pinion assembly, and all internal parts. Power steering cooler and lines.
SUSPENSION - Springs, control arms, and ball joints.
BRAKES - All brake components, including all components of the anti-lock brake system, except linings, pads, rotors, and drums.
ELECTRICAL - Alternator, voltage regulator, windshield wiper motor and starter motor.
RENTAL CAR - Twenty five dollars per eight hours of authorized flat rate time to repair or replace a covered component with a maximum of two hundred and fifty dollars.
TOWING - If your vehicle must be towed because a covered component has failed, towing to the nearest qualified repair center is covered up to a maximum of fifty dollars.
LABOR - Labor charges are based on industry accepted flat rates to repair or replace a covered component.

In addition, the Genesis and Platinum Service Contracts cover:

AIR CONDITIONING - Compressor, compressor clutch, clutch coil, evaporator and condenser on vehicles with factory installed air conditioning originally equipped with R134a.

The Platinum Service Contract covers additional electrical systems including :

Power window motors, power seat motors, and power door lock actuators.
The Platinum Service Contract also covers front constant velocity joints on front wheel drive vehicles.

Do I need to cancel my contract in writing?
Yes, please contact Customer Service.

My contract has expired. Can I get a new one?
There is no provision for reinstating a lapsed contract.

I am a Penn Warranty dealership. How can I contact my representative?
By calling Penn Warranty at (800) 356-9441 or Secured Capital Management at (800) 292-2750.